Contact center as a service provider recognized by Aragon Research,
Frost & Sullivan, Gartner and Ovum in 2017
SAN RAMON, Calif.--(BUSINESS WIRE)--Jan. 30, 2018--
Inc. (NASDAQ: FIVN), a leading provider of cloud software for the
enterprise contact center market, today highlighted the company’s
continued technology and market leadership in 2017.
Five9 was named a Leader in Gartner’s Magic Quadrant for Contact Center
as a Service, North America*. Five9 was also named a Hot Vendor by
Aragon Research, a leader by Ovum, and included in multiple reports from
Frost & Sullivan.
“Five9’s continued efforts to remain at the forefront of innovation and
reliability have resulted in an enduring reputation for having one of
the broadest contact center as a service offerings in the market,” said
Dan Burkland, president of Five9. “We are honored and humbled to receive
such industry recognition, which we feel speaks to the strong efforts of
the entire Five9 team.”
- Gartnerpositioned Five9 in the Leaders quadrant in the analyst
firm’s Magic Quadrant for Contact Center as a Service, North America.*
The October report recognized Five9 for its ability to execute and
completeness of vision. For the third consecutive year, the company
was positioned highest for its ability to execute.
- Ovum placed Five9 in the Leader category of the November Ovum
Decision Matrix. Five9 received the highest rating of all vendors
considered in the recognition category, and a strong rating for its
technology and execution.
- Aragon Research recognized Five9 as a Hot Vendor in digital
communications in September. In its report, the firm credited Five9
for its end-to-end platform on which to engage customers and solve
problems in real time.
- Frost & Sullivanincluded Five9 in multiple vendor reports
in 2017, including the August Customer Experience-Focused Contact
Center Routing in North America overview. In that report, Frost &
Sullivan highlighted Five9 functionality, corporate news, upcoming
product highlights and customer success.
to Tweet: Analyst reports recognize Five9 (@Five9). In the 2017
Aragon Hot Vendor in Digital Communications, the company was named a
“hot vendor” among contact center providers.
Talk with us @Five9,
*Gartner, “Magic Quadrant for Contact Center as a Service, North
America” Drew Kraus, Steve Blood, Daniel O'Connell, Simon Harrison, 18
Gartner does not endorse any vendor, product or service depicted in
its research publications, and does not advise technology users to
select only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner's
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or fitness
for a particular purpose.
Five9 is a leading provider of cloud software for the enterprise contact
center market, bringing the power of the cloud to thousands of customers
and facilitating more than three billion customer interactions annually.
Since 2001, Five9 has led the cloud revolution in contact centers,
helping organizations transition from legacy premise-based solutions to
the cloud. Five9 provides businesses with cloud contact center software
that is reliable, secure, compliant and scalable, which is designed to
create exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit www.five9.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180130005453/en/
Source: Five9, Inc.
Gabrielle Targosz, 925-403-1199
Communications for Five9
Leslie Clavin, 415-591-8440