SAN RAMON, Calif.--(BUSINESS WIRE)--Feb. 2, 2018--
Inc. (NASDAQ: FIVN), a leading provider of cloud software for the
enterprise contact center market, today announced that it has been
selected by one of the fastest growing national food service delivery
companies to serve as the foundation for its contact center of 600
agents. Responding to the company’s need for a rapid deployment, Five9
was able to complete the installation in multiple U.S. and European
locations in just one week from the date of purchase.
The company has an inbound call center staffed by more than 600 agents
focused on taking orders from customers and coordinating deliveries
across their fleet of drivers. The company selected Five9 as part of an
initiative to replace their existing cloud solution. The company was
concerned about the prior vendor’s ability to readily scale to support
the company’s growth, its limited functionality in terms of call
routing, conferencing and reporting, and by poor levels of support.
Their previous solution also lacked deep integration with CRM solutions,
such as those from Salesforce, that had become business-critical through
the company’s consistent growth.
Five9 addressed all the company’s key requirements and successfully
completed the rapid worldwide deployment. The company selected Five9 for
many reasons including the user interface, robust implementation
services and seamless integration into a wide range of leading CRM
solutions, which they rely on to drive the business.
“With the wealth of alternatives available to business customers and
consumers today, the need to deliver exceptional customer support during
an initial engagement has never been more critical,” said Dan Burkland,
President, Five9. “This is why we continue to see companies across all
industries invest in advanced cloud-based systems that put the customer
experience first, while also ensuring strong integration with the tools
and systems the company relies upon to continue to grow the business.”
Talk with us @Five9, LinkedIn, Facebook, Blog.
Five9 is a leading provider of cloud software for the enterprise contact
center market, bringing the power of the cloud to thousands of customers
and facilitating more than three billion customer interactions annually.
Since 2001, Five9 has led the cloud revolution in contact centers,
helping organizations transition from legacy premise-based solutions to
the cloud. Five9 provides businesses with cloud contact center software
that is reliable, secure, compliant and scalable, which is designed to
create exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit www.five9.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20180202005070/en/
Source: Five9, Inc.
Gabrielle Targosz, 925-403-1199