SAN RAMON, Calif.--(BUSINESS WIRE)--Jul. 26, 2018--
Inc. (NASDAQ: FIVN), a leading provider of cloud contact center
software for the digital enterprise, today announced the expanded
partnership with Fuze,
cloud communications platform provider for the modern global enterprise.
This partnership includes integration into the Fuze Unified
Communications as a Service (UCaaS) and Five9 Contact Center as a
Service (CCaaS) providing an end-to-end communication experience for
sales and support teams.
Global contact center needs range from basic to complex. Five9 and Fuze
deliver cloud solutions to meet the variety of business needs, based on
the size and nature of each enterprise. Together, Five9 and Fuze provide
the right solution for the variety of customer needs. Recognized as
leaders in the CCaaS
markets, the collaboration is designed to give joint customers the
best of both worlds. Joint customers benefit in a number of ways.
Customers are able to replace legacy equipment with a more flexible cost
effective cloud solution. Customers get the best of both CCaaS and UCaaS
in the combined solution through this partnership. End-users get the
right tools to perform their jobs be that Contact Center, Unified
Communications, or both. The combined solutions also enable agents and
UC workers to access the systems from almost anywhere to support their
job functions going global to meet market needs.
“We are seeing great momentum in the enterprise market through our
partnership with Fuze,” said Dan Burkland, President, Five9. “We
continue to see a great partnership opportunity working with Fuze to
bring the power of the cloud to enterprises across the globe.”
Five9 is a leading provider of cloud contact center software for the
digital enterprise, bringing the power of cloud innovation to customers
and facilitating more than three billion customer interactions
annually. Five9 provides end-to-end solutions with omnichannel routing,
analytics, WFO, and AI to increase agent productivity and deliver
tangible business results. The Five9 platform is reliable, secure,
compliant, and scalable; designed to create exceptional personalized
customer experiences. For more information visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180726005071/en/
Source: Five9, Inc.
Gabrielle Targosz, 925-403-1199