SAN RAMON, Calif.--(BUSINESS WIRE)--Sep. 25, 2018--
Inc. (NASDAQ: FIVN), a leading provider of cloud contact center
software for the digital enterprise, today announced it has been named a
leader in the report, TheForrester
Wave™: Cloud Contact Centers, Q3 2018, which evaluates vendors based
on their current offering and strategy and market presence. Five9 was
recognized for its prebuilt integration with multiple customer
relationship management (CRM) platforms such as Salesforce, Oracle,
Microsoft, ServiceNow, and Zendesk as well as for its Customer Success
Management program, with “well-defined levels of support and staffing
and strong positive feedback from customer references.”
Five9’s multitenant, omnichannel cloud contact center solution enables
agents to be more effective across any channel – from phone to web to
chat, email, mobile app and social media – so they can provide a better
customer experience. Five9 provides a seamlessly integrated solution
that leverages and complements a wide range of CRM, unified
communications and workforce automation solutions. Earlier this year,
the company released Five9 GeniusTM, which brings practical
artificial intelligence and machine learning to the contact center,
creating easier, smarter and more personalized customer experiences.
“Five9 has a long tradition of remaining at the forefront of contact
center innovation, and this recognition from Forrester is an honor the
entire Five9 team has worked hard to achieve,” said Rowan Trollope, CEO
of Five9. “Contact centers are undergoing a massive technology-enabled
transformation, and we are excited at our ability to empower our
customers with the latest technologies to help create excellent customer
To learn more about the report, visit Five9.com.
Five9 is a leading provider of cloud contact center software for the
digital enterprise, bringing the power of cloud innovation to customers
and facilitating more than three billion customer interactions
annually. Five9 provides end-to-end solutions with omnichannel routing,
analytics, WFO, and AI to increase agent productivity and deliver
tangible business results. The Five9 platform is reliable, secure,
compliant, and scalable; designed to create exceptional personalized
For more information visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180925005762/en/
Source: Five9, Inc.
Kendall Taylor, 925-231-2196