Press Releases<< Back
Five9 President, Dan Burkland to Host the Customer Contact Week Excellence Awards Ceremony
CCW Excellence Awards recognizes teams who have made a commitment to
driving superior contact center and customer experience performance.
These awards honor those who have demonstrated world-class thinking,
creativity and execution in the contact center market. In addition to
The 2018 award categories include: Customer Contact Leader of the Year, Best in Class Contact Center (Under 99 seats, 100-199 seats, 200+ seats), Best Training & Development Program, Best Contact Center Culture, Best in Class Omni Channel Experience, Omni Channel Provider of the Year, CRM Provider of the Year, Outsourcing Provider of the Year, Workforce Optimization Provider of the Year, and NextGen Innovation of the Year. View the full list of finalists here.
Other places you’ll find
Five9customer, Ruby Kandah, Director Business Applications, DoorDashwill be participating in the Client Case Study presentation.
- Title: Providing a cohesive, positive customer experience through omnichannel support
- Details: In this session, find out how
DoorDashutilizes omnichannel cloud technology to:
- Aggregate relevant customer data across all support channels (chat, phone, web, email, social, SMS) to provide the customer with a seamless, contextual support experience
- Use customer-agent interactions to generate AI-driven virtual support and self-service channels
Wednesday, June 20 Five9will be exhibiting at CCW in Booth M in the Mirage Hotel, June 20-21, 2018
Gabrielle Targosz, 925-403-1199