SAN RAMON, Calif.--(BUSINESS WIRE)--
Inc. (NASDAQ: FIVN), a leading provider of cloud software for the
enterprise contact center market, today announced that a leading global
online and mobile payment service provider chose to modernize its
contact software solution by selecting Five9.
The financial services company, which processes more than $1 billion in
transactions per month, recognized the limitations of its legacy contact
center solution which was used for inbound communication from their
customers making payments or inquiries. The company was looking for a
solution with more flexibility and ease of administration so they could
easily modify how their contact center operated, something they were
lacking with their on premise solution. They also wanted consistency
across their global footprint, including in their locations in Western
Europe and Southeast Asia.
The previous solution utilized a BPO (Business Process Outsourcer) with
a legacy solution which proved to be unreliable in the area of call
routing, requiring extensive time to reconfigure it, often taking up to
several days. The solution also lacked integration with their preferred
CRM solution, one of the main platforms relied on by the company's
contact center agents.
With the aim to transform its contact center into a customer engagement
center of excellence, the company researched several options and
selected the Five9 cloud-based platform to increase reliability for its
global contact center operations.
The Five9 solution provides broad visibility across all global
operations via an intuitive dashboard. It also provides seamless
integration with the company's CRM on a global scale, allowing the
company to effectively leverage previous investments. With the Five9
solution in place, the company can now process payments more
effectively, significantly improving the company's efficiency and
"Cloud-based solutions are transforming the global financial services
market, enabling growth and optimization that was previously
unimaginable," said Dan Burkland, President, Five9. "Moving contact
centers to the cloud supports this vision, allowing financial technology
companies such as this one to reduce the cost and complexity of
operations while increasing the efficiency and effectiveness of their
Engage with us @Five9, LinkedIn, Facebook, Blog.
Five9 is a leading provider of cloud software for the enterprise contact
center market, bringing the power of the cloud to thousands of customers
and facilitating more than three billion customer interactions annually.
Since 2001, Five9 has led the cloud revolution in contact centers,
helping organizations transition from legacy premise-based solutions to
the cloud. Five9 provides businesses with cloud contact center software
that is reliable, secure, compliant and scalable, and is designed to
create exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit www.five9.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171220005263/en/
Gabrielle Targosz, 925-403-1199
Source: Five9, Inc.
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