Vendors are selected for Innovation Awards based on the core
innovation of their product or service
SAN RAMON, Calif.--(BUSINESS WIRE)--Dec. 13, 2018--
Inc. (NASDAQ: FIVN), a leading provider of cloud contact center
software for the digital enterprise, has been named a winner of the 2018
Aragon Research Innovation Award for Intelligent Contact Center.
“Artificial intelligence is poised to transform the contact center and
impact customer expectations for years to come,” said Jim Lundy, CEO and
Lead Analyst, Aragon Research. “We awarded Five9 with our Innovation
award because they are leveraging visionary use of technology to not
only adapt as markets change, but to actively disrupt and inform how
their markets will evolve.”
The Aragon award recognizes providers leveraging visionary use of
technology to not only adapt as markets change, but to actively disrupt
and inform how their markets will evolve. Five9 was formally presented
with the award on December 6th, 2018 at Aragon Transform, the annual
Aragon Research awards ceremony.
“Call centers play a critical role in the customer sales and service
journey,” said Jim Hickey, VP of Products. “The introduction of AI into
the contact center promises to turn every interaction into an amazing
experience by leveraging the power of AI to deliver intelligent insight
and guidance to the agent.”
The identification of an Aragon Research award winner is not an
endorsement by Aragon Research of any vendor, product, or service.
Five9 is a leading provider of cloud contact center software for the
digital enterprise, bringing the power of cloud innovation to customers
and facilitating more than three billion customer interactions
annually. Five9 provides end-to-end solutions with omnichannel routing,
analytics, WFO, and AI to increase agent productivity and deliver
tangible business results. The Five9 platform is reliable, secure,
compliant, and scalable; designed to create exceptional personalized
For more information visit www.five9.com.
Engage with us @Five9, LinkedIn,
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Source: Five9, Inc.