SAN RAMON, Calif.--(BUSINESS WIRE)--Nov. 20, 2018--
Inc. (NASDAQ: FIVN), a leading provider of cloud contact center
software for the digital enterprise, announced today that it has been
selected by a leading gaming industry manufacturer to replace their
on-premise contact center with a scalable cloud-based solution that
increases flexibility while meeting industry compliance needs.
Manufacturers in the gaming industry are highly regulated and these
regulations extend to their contact center services. The gaming
manufacturer had been using an on-premise contact center solution for
their agents; but found that they did not have the flexibility or call
recording capabilities they needed. Additionally, they needed a strong
integration with Salesforce's customer relationship management platform.
Gaming regulations prohibit customers from calling technicians directly.
So, the manufacturer needed a solution that could direct calls funneled
through the contact center to a mobile solution for technicians in the
Five9 demonstrated in one meeting how its cloud contact center solution
could meet all of the manufacturer’s requirements, as well as integrate
strongly with Salesforce.
“In highly regulated industries, being able to trust that your solution
provider understands and meets your compliance needs is critical,” said
Dan Burkland, President, Five9. “Our ability to rapidly implement and
provide the level of service this client needed, inspired confidence
that their customers will experience exceptional customer service.”
The manufacturer chose Five9 and implemented the platform within six
weeks. As a result, they plan to expand Five9 to their contact centers
Five9 is a leading provider of cloud contact center software for the
digital enterprise, bringing the power of cloud innovation to customers
and facilitating more than three billion customer interactions
annually. Five9 provides end-to-end solutions with omnichannel routing,
analytics, WFO, and AI to increase agent productivity and deliver
tangible business results. The Five9 platform is reliable, secure,
compliant, and scalable; designed to create exceptional personalized
For more information visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181120005107/en/
Source: Five9, Inc.