SAN RAMON, Calif.--(BUSINESS WIRE)--Oct. 31, 2018--
Inc. (NASDAQ: FIVN), a leading provider of cloud software for the
enterprise contact center market, announced today that it has been
selected by a leading American financial services brand to serve as the
core of their contact center operations.
The financial services company operates a mostly inbound contact center
in three primary locations to serve prospective and current customers
across four groups: retirement/annuities, life insurance, sales and
Previously, they were using an on-premise contact center solution that
required heavy investment and extensive IT support that provided no
visibility across the four groups.
After evaluating potential on-premise and cloud contact center vendors,
the financial services company chose Five9 for its native cloud
functionality, robust Salesforce integration, screen and call recording,
the ability to support a virtual desktop infrastructure, and for the
Five9 team’s dedication to making sure the solution was tailored to meet
Five9 met with the financial services firm’s leadership to gain a deep
understanding of existing infrastructure, locations, business functions
and users. Five9 then demonstrated how they would support the company’s
operations and improve their visibility across the four groups – while
ensuring the strict financial services compliance and regulatory
mandates would be met.
“Moving a contact center to the cloud gives companies the ability to
truly uplevel their agent and customer experience, and it takes a team
effort to make that shift,” said Dan Burkland, President, Five9. “This
financial services brand recognized our dedication to innovating in the
cloud, providing scalability, trusted partnership, and ongoing support
for their digital transformation strategy.”
Today, the financial services firm operates its cloud contact center on
the Five9 cloud platform and has realized superior customer service
experiences, improved agent performance, and visibility across all four
of their business groups.
Five9 is a leading provider of cloud contact center software for the
digital enterprise, bringing the power of cloud innovation to customers
and facilitating more than three billion customer interactions
annually. Five9 provides end-to-end solutions with omnichannel routing,
analytics, WFO, and AI to increase agent productivity and deliver
tangible business results. The Five9 platform is reliable, secure,
compliant, and scalable; designed to create exceptional personalized
For more information visit www.five9.com.
Engage with us @Five9, LinkedIn, Facebook, Blog.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181031005127/en/
Source: Five9, Inc
Kendall Taylor, 925-231-2196