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Toggle Summary Why Social Will Be a Key Factor in Customer Care for 2014
Why Social Will Be a Key Factor in Customer Care for 2014 http://insights.wired.com/profiles/blogs/why-social-will-be-a-key-factor-in-customer-care-for-2014?xg_source=msg_appr_blogpost#axzz2rFldbJdX
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Toggle Summary Cloud Contact Center Roundup
Cloud Contact Center Roundup http://www.customerzone360.com/features/articles/366787-cloud-contact-center-roundup.htm
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Toggle Summary And the winners of the CRM Watchlist 2014 are......
And the winners of the CRM Watchlist 2014 are...... http://www.zdnet.com/and-the-winners-of-the-crm-watchlist-2014-are-7000025097/
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