Jul 12, 2017

Five9 Launches Major Release for Global Enterprises, Providing a Powerful Cloud Platform That Enables Digital Transformation

An omnichannel contact center solution designed for modern customer experiences built on a future proof architecture

SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (NASDAQ:FIVN), a leading provider of cloud software for the enterprise contact center market, today announced the availability of Summer Release 2017, the latest major release of the award winning Virtual Contact Center (VCC). This release provides a global contact center solution that meets the requirements of today's leading multinational enterprises.

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Today's global enterprises aspire to engage with customers consistently, regardless of location or device. However, legacy systems have hampered their transformation to today's digital world, leading to poor and inconsistent customer experience. Five9 Summer Release 2017 provides these global enterprises a complete omnichannel solution with a holistic view of their customers' journey across all touchpoints. Enterprises can easily engage with customers anywhere in the world, intelligently distributing interactions to the right agent regardless of location. Most importantly, Five9 delivers all these capabilities on a modular microservices-based architecture, enabling enterprises to maintain the rapid pace of innovation required to compete in today's fast-paced consumer centric world.

The Five9 Summer Release 2017 includes four key areas:



End-to-End Solution

Continuous improvement

"Five9 is executing on our promise and vision to deliver an end-to-end customer engagement solution. Today's release allows us to serve large enterprises with globally distributed contact centers on a scalable cloud platform - as always with Five9, no infrastructure to deploy or manage, scale up or down, now with any language and the ability to onboard thousands of agents globally as needed. Five9 Summer Release 2017 is an answer to today's global enterprises that need a path to digital transformation to engage with their customers on their terms. I'm extremely proud of the entire Five9 team and our strategic partners for bringing it all together with one goal in mind, amazing customer experiences, globally," Mike Burkland, President & CEO, Five9.

"Five9 continues to address my needs in the contact center space. Their innovation and focus on the customer makes it an easy decision for us to be a Five9 customer for a long time," said Anne Blakey, Manager of Contact Center Operations, OnDeck.

"We have customers in 112 countries, and our contact center requirements need to address our entire customer base. With this upgrade, we are very happy to continue growing our global footprint with Five9," said Josh Kyzer, Director of Customer Experience, TSheets.

"Five9 has a long history in the cloud contact center space. With the Summer Release 2017, Five9 is delivering full support for multiple languages and global voice capabilities - that are must-haves for large enterprise contact center customers looking to move to the cloud. This major new release by Five9 positions the company to expand on its already growing base of international customers," said Sheila McGee-Smith, Principal Analyst, McGee-Smith Analytics.

"This latest release from Five9 makes it the industry's most scalable and future proofed cloud contact center platform. The focus on modularity, microservices and openness enables it to quickly adapt to market trends, a key to sustained market leadership in the digital era. Five9's customers benefit now as they will realize consistent features regardless of location but will also have access to the new features faster without having to go through the pain of lengthy upgrade cycles," Zeus Kerravala, Founder and Principal Analyst, ZK Research.


Summer Release 2017 will be available in Q3, 2017.

Additional information

Learn more about the Summer Release 2017, the latest in cloud-based contact center software from Five9.

Watch a video from Five9 for a demo of Summer Release 2017.

Talk with us @Five9, LinkedIn, Facebook, Blog.

About Five9

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit

Gabrielle Targosz, 925-403-1199
SHIFT Communications
Leslie Clavin, 415-591-8440

Source: Five9, Inc.

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