SAN RAMON, Calif.--(BUSINESS WIRE)--
Inc. (NASDAQ: FIVN), a leading provider of cloud software for the
enterprise contact center market, today announced that it has been
selected by a global provider of network security tools and services to
provide an enterprise-wide, cloud-based contact center solution spanning
The global company turned to Five9 because it needed a reliable cloud
based solution to scale and support hundreds of agents responsible for
inbound customer service and vendor support distributed across locations
including the US, India, UAE, Belgium, and Japan. Their previous
solution was unable to provide holistic visibility across diverse
operations and customer interactions, which prohibited the company from
providing customers with the best possible support.
This technology leader required a solution with the ability to
seamlessly integrate into existing customer relationship management
(CRM) applications from Oracle and Salesforce. The solution implemented
by Five9 was equipped with proven pre-built integrations with Oracle
Service Cloud and Salesforce Sales or Service Cloud, which enabled
agents to continue to use familiar systems and UIs. These integration
capabilities provided the company with granular levels of visibility
across diverse operations spanning the company's global footprint. Of
course, to support the critical nature of enterprise-wide security, the
cloud-based solution also possessed the reliability and availability
that customers expect from Five9 as part of a modernized contact center.
"Network security companies must keep pace with the advanced
threats targeting global enterprise organizations, it is critical for
them to have reliable lines of communication with their customers," said
Mike Burkland, President & CEO, Five9. "We were able to provide a
proven, cloud-based solution supporting the needs of a global
Talk with us @Five9, LinkedIn, Facebook, Blog.
Five9 is a leading provider of cloud software for the enterprise contact
center market, bringing the power of the cloud to thousands of customers
and facilitating more than three billion customer interactions annually.
Since 2001, Five9 has led the cloud revolution in contact centers,
helping organizations transition from legacy premise-based solutions to
the cloud. Five9 provides businesses with cloud contact center software
that is reliable, secure, compliant and scalable, and is designed to
create exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit www.five9.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170920005423/en/
Gabrielle Targosz, 925-403-1199
Source: Five9, Inc.
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