Leading analyst firm cites Five9's omnichannel approach as
SAN RAMON, Calif.--(BUSINESS WIRE)--
Inc. (NASDAQ:FIVN), a leading provider of cloud software for the
enterprise contact center market, announced today it has been named a
"Hot Vendor" in Aragon Research's Hot Vendors in Digital Communications
report. Aragon Research recognized Five9's integrated omnichannel
approach to customer engagement across phone, web, chat, email, video
and social media.
"Today's consumers are more connected than ever before, and they expect
the brands they engage with to be present on their preferred platforms,
whether that's phone, email, web chat or social media," said Mike
Burkland, President and CEO, Five9. "We are honored to be recognized as
a Hot Vendor in Digital Communications by the team at Aragon Research
and are proud of Five9's success in developing a leading-edge contact
center solution that addresses these needs and expectations."
Five9's cloud contact center solutions bridge the divide between
different communications channels with Five9 omnichannel. Five9
solutions empower agents across all channels - voice and digital - with
a unified desktop, integration into the leading CRM systems and
contextual customer journey analytics.
"Digital Communications is the future of enhancing Customer Journeys,"
said Jim Lundy, CEO and Lead Analyst at Aragon Research. "We named Five9
a Hot Vendor for Digital Communications because it provides its users
with an end to end platform on which to engage with customers and solve
problems in real time."
Read the full Aragon Research report on Digital Communications, here.
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Engage with us @Five9,
Aragon Research Disclaimer
Aragon Research does not endorse vendors, or their products or services
that are referenced in its research publications, and does not advise
users to select those vendors that are rated the highest. Aragon
Research publications consist of the opinions of Aragon Research and
Advisory Services organization and should not be construed as statements
of fact. Aragon Research provides its research publications and the
information contained in them "AS IS," without warranty of any kind.
Five9 is a leading provider of cloud software for the enterprise contact
center market, bringing the power of the cloud to thousands of customers
and facilitating more than three billion customer interactions annually.
Since 2001, Five9 has led the cloud revolution in contact centers,
helping organizations transition from legacy premise-based solutions to
the cloud. Five9 provides businesses with cloud contact center software
that is reliable, secure, compliant and scalable, which is designed to
create exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit www.five9.com.
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Gabrielle Targosz, 925-403-1199
Leslie Clavin, 415-591-8440
Source: Five9, Inc.
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