fivn-20200504
0001288847false00012888472020-05-042020-05-04

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
FORM 8-K
 CURRENT REPORT
Pursuant to Section 13 or 15(d) of the
Securities Exchange Act of 1934
Date of Report (Date of earliest event reported): May 4, 2020
FIVE9, INC.
(Exact name of Registrant as specified in its charter)
 
Delaware001-3638394-3394123
(State or other jurisdiction
of incorporation)
(Commission File No.)
(I.R.S. Employer
Identification No.)
Bishop Ranch 8
4000 Executive Parkway, Suite 400
San Ramon, CA 94583
(Address of Principal Executive Offices) (Zip Code)
Registrant’s telephone number, including area code: (925) 201-2000
Not Applicable
(Former name or former address if changed since last report)
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
_______________________________
Securities registered pursuant to Section 12(b) of the Act:
Title of Each ClassTrading Symbol(s)Name of Each Exchange on Which Registered
Common stock, par value $0.001 per shareFIVNThe NASDAQ Global Market

Indicated by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging Growth Company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.    




Item 2.02 Results of Operations and Financial Condition.
On May 4, 2020, Five9, Inc. (the “Company”) announced its financial results for the fiscal quarter ended March 31, 2020. The full text of the press release issued in connection with the announcement is furnished as Exhibit 99.1 to this Current Report on Form 8-K.
The information in Item 2.02 of this Current Report on Form 8-K (including Exhibit 99.1 furnished herewith) shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934 (the “Exchange Act”) or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933 or the Exchange Act, except as expressly set forth by specific reference in such a filing.

Item 9.01 Financial Statements and Exhibits.
(d) Exhibits
 
Exhibit No.  Description
  
104The cover page from this Current Report on Form 8-K, formatted in Inline XBRL.




SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
 
   FIVE9, INC.
Date: May 4, 2020   By: /s/ Barry Zwarenstein
    Barry Zwarenstein
    
Chief Financial Officer



Document

Exhibit 99.1
https://cdn.kscope.io/c3161bc57df7e885379368bb70b1dfb1-newfive9logo1.jpg

Five9 Reports First Quarter Revenue Growth of 28% to a Record $95.1 Million
33% Growth in LTM Enterprise Subscription Revenue
Seventeenth Consecutive Quarter of Positive Operating Cash Flow at $10.4 Million


SAN RAMON, Calif. - May 4, 2020 - Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact center software, today reported results for the first quarter ended March 31, 2020.
First Quarter 2020 Financial Results
Revenue for the first quarter of 2020 increased 28% to a record $95.1 million, compared to $74.5 million for the first quarter of 2019.
GAAP gross margin was 57.9% for the first quarter of 2020, compared to 58.6% for the first quarter of 2019.
Adjusted gross margin was 64.1% for the first quarter of 2020, compared to 63.4% for the first quarter of 2019.
GAAP net loss for the first quarter of 2020 was $(7.4) million, or $(0.12) per basic share, compared to GAAP net loss of $(1.9) million, or $(0.03) per basic share, for the first quarter of 2019.
Non-GAAP net income for the first quarter of 2020 was $11.1 million, or $0.17 per diluted share, compared to non-GAAP net income of $10.0 million, or $0.16 per diluted share, for the first quarter of 2019.
Adjusted EBITDA for the first quarter of 2020 was $14.1 million, or 14.9% of revenue, compared to $11.8 million, or 15.9% of revenue, for the first quarter of 2019.
GAAP operating cash flow for the first quarter of 2020 was $10.4 million, compared to GAAP operating cash flow of $11.2 million for the first quarter of 2019.

“We delivered strong first quarter results, with revenue of $95.1 million, up 28% year-over-year, driven by our continued success in our Enterprise business. I am extremely proud of the ways in which we’ve delivered exceptional service to our customers during the COVID-19 pandemic. In recent weeks we’ve helped our customers transition tens of thousands of agents to work from home, and mobilized a rapid response team and toolset to give customers flexibility to scale up and scale down on the platform. Throughout this challenging time and when it mattered most, we delivered the highest
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uptime in the history of the Company. We believe the steady migration of premise to cloud only stands to accelerate given the crucial need for people to work from home, and, the increasing importance around customer service and retention. As we move through 2020, we will strive to continue to deliver the extraordinary service Five9 is known for and maintain our focus on disciplined and balanced growth.”

- Rowan Trollope, CEO, Five9
Business Outlook
Five9 provides guidance based on current market conditions and expectations. The Company emphasizes that the guidance is subject to various important cautionary factors referenced in the section entitled "Forward-Looking Statements" below, including risks and uncertainties associated with the COVID-19 pandemic.
For the full year 2020, Five9 expects to report:
Revenue in the range of $380.5 to $383.5 million, same as the prior guidance range that was previously provided on February 19, 2020.
GAAP net loss in the range of $(45.4) to $(42.4) million, or $(0.72) to $(0.67) per basic share, lower than the prior guidance range of $(30.9) to $(27.9) million, or $(0.48) to $(0.43) per basic share, that was previously provided on February 19, 2020.
Non-GAAP net income in the range of $48.3 to $51.3 million, or $0.72 to $0.76 per diluted share, lower than the prior guidance range of $55.5 to $58.5 million, or $0.83 to $0.87 per diluted share, that was previously provided on February 19, 2020.
For the second quarter of 2020, Five9 expects to report:
Revenue in the range of $90.5 to $91.5 million.
GAAP net loss in the range of $(16.7) to $(15.7) million, or $(0.27) to $(0.25) per basic share.
Non-GAAP net income in the range of $9.8 to $10.8 million, or $0.15 to $0.16 per diluted share.

Conference Call Details
Five9 will discuss its first quarter 2020 results today, May 4, 2020, via teleconference at 4:30 p.m. Eastern Time. To access the call (ID 6923609), please dial: 888-394-8218 or 720-452-9217. An audio replay of the call will be available through May 18, 2020 by dialing 888-203-1112 or 719-457-0820 and entering access code 6923609. A copy of this press release will be furnished to the Securities and Exchange Commission on a Current Report on Form 8-K and will be posted to our web-site, prior to the conference call.
A webcast of the call will be available on the Investor Relations section of the Company’s web-site at http://investors.five9.com/.

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Non-GAAP Financial Measures
In addition to disclosing financial measures prepared in accordance with U.S. generally accepted accounting principles (GAAP), this press release and the accompanying tables contain certain non-GAAP financial measures. We calculate adjusted gross profit and adjusted gross margin by adding back the following items to gross profit: depreciation, intangibles amortization and stock-based compensation. We calculate adjusted EBITDA by adding back or removing the following items to or from GAAP net loss: depreciation and amortization, stock-based compensation, interest expense, interest (income) and other, acquisition-related transaction costs, non-recurring litigation settlement costs and related indemnification fees, and provision for (benefit from) income taxes. We calculate non-GAAP operating income as GAAP operating income excluding stock-based compensation, intangibles amortization, acquisition-related transaction costs, and non-recurring litigation settlement costs and related indemnification fees. We calculate non-GAAP net income as GAAP net loss excluding stock-based compensation, intangibles amortization, amortization of discount and issuance costs on convertible senior notes, acquisition-related transaction costs, non-recurring litigation settlement costs and related indemnification fees, and gain on sale of convertible note held for investment. Non-GAAP financial measures do not have any standardized meaning and are therefore unlikely to be comparable to similarly titled measures presented by other companies. Five9 considers these non-GAAP financial measures to be important because they provide useful measures of the operating performance of the Company, exclusive of factors that do not directly affect what we consider to be our core operating performance, as well as unusual events. The Company’s management uses these measures to (i) illustrate underlying trends in the Company’s business that could otherwise be masked by the effect of income or expenses that are excluded from non-GAAP measures, and (ii) establish budgets and operational goals for managing the Company’s business and evaluating its performance. In addition, investors often use similar measures to evaluate the operating performance of a company. Non-GAAP financial measures are presented only as supplemental information for purposes of understanding the Company’s operating results. The non-GAAP financial measures should not be considered a substitute for financial information presented in accordance with GAAP. Please see the reconciliation of non-GAAP financial measures set forth herein and attached to this release.

Forward-Looking Statements
This news release contains certain forward-looking statements, including the statements in the quote from our Chief Executive Officer, including statements regarding Five9’s expectations for acceleration from on premise contact centers to the cloud and drivers thereof, Five9’s ability to continue to deliver a high level of service to its customers, and Five9’s growth expectations, and the second quarter and full year 2020 financial projections set forth under the caption “Business Outlook,” that are based on our current expectations and involve numerous risks and uncertainties that may cause these forward-looking statements to be inaccurate. Risks that may cause these forward-looking statements to be inaccurate include, among others: (i) the effects of the COVID-19 pandemic have materially affected how we, our clients and business partners are operating, and the duration and extent to which this will impact our future results of operations and overall financial performance remains uncertain; (ii) our quarterly and annual results may fluctuate significantly, including as a result of the timing and success of new product and feature introductions by us, may not fully reflect the underlying performance of our business and may result in decreases in the price of our common stock; (iii) if we are unable to attract new clients or sell additional services and functionality to our existing clients, our revenue and revenue growth will be harmed; (iv) our recent rapid growth may not be indicative of our future growth, and even if we continue to grow rapidly, we may fail to manage our growth effectively; (v)
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failure to adequately retain and expand our sales force will impede our growth; (vi) if we fail to manage our technical operations infrastructure, our existing clients may experience service outages, our new clients may experience delays in the deployment of our solution and we could be subject to, among other things, claims for credits or damages; (vii) our growth depends in part on the success of our strategic relationships with third parties and our failure to successfully maintain, grow and manage these relationships could harm our business; (viii) we have established, and are continuing to increase, our network of master agents and resellers to sell our solution; our failure to effectively develop, manage, and maintain this network could materially harm our revenues; (ix) adverse economic conditions may harm our business; (x) security breaches and improper access to or disclosure of our data or our clients’ data, their customers’ data, or other cyber attacks on our systems, could result in litigation and regulatory risk, harm our reputation and our business; (xi) the markets in which we participate involve numerous competitors and are highly competitive, and if we do not compete effectively, our operating results could be harmed; (xii) if our existing clients terminate their subscriptions or reduce their subscriptions and related usage, our revenues and gross margins will be harmed and we will be required to spend more money to grow our client base; (xiii) we sell our solution to larger organizations that require longer sales and implementation cycles and often demand more configuration and integration services or customized features and functions that we may not offer, any of which could delay or prevent these sales and harm our growth rates, business and operating results; (xiv) because a significant percentage of our revenue is derived from existing clients, downturns or upturns in new sales will not be immediately reflected in our operating results and may be difficult to discern; (xv) we rely on third-party telecommunications and internet service providers to provide our clients and their customers with telecommunication services and connectivity to our cloud contact center software and any failure by these service providers to provide reliable services could cause us to lose clients and subject us to claims for credits or damages, among other things; (xvi) we have a history of losses and we may be unable to achieve or sustain profitability; (xvii) the contact center software solutions market is subject to rapid technological change, and we must develop and sell incremental and new products in order to maintain and grow our business; (xviii) we may not be able to secure additional financing on favorable terms, or at all, to meet our future capital needs; (xix) we may acquire other companies or technologies or be the target of strategic transactions, which could divert our management’s attention, result in additional dilution to our stockholders and otherwise disrupt our operations and harm our operating results; (xx) failure to comply with laws and regulations could harm our business and our reputation; (xxi) we may not have sufficient cash to service our convertible senior notes and repay such notes, if required; and (xxii) the other risks detailed from time-to-time under the caption “Risk Factors” and elsewhere in our Securities and Exchange Commission filings and reports, including, but not limited to, our most recent annual report on Form 10-K and quarterly reports on Form 10-Q. Such forward-looking statements speak only as of the date hereof and readers should not unduly rely on such statements. We undertake no obligation to update the information contained in this press release, including in any forward-looking statements.

About Five9
Five9 is a leading provider of cloud contact center software for the intelligent contact center space, bringing the power of cloud innovation to customers and facilitating more than six billion call minutes annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO and AI to increase agent productivity and deliver tangible business results. The Five9 Genius platform is reliable, secure, compliant and scalable; designed to create exceptional personalized customer experiences. For more information, visit www.five9.com.
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FIVE9, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(In thousands)
(Unaudited)
March 31, 2020December 31, 2019
ASSETS
Current assets:
Cash and cash equivalents$155,863  $77,976  
Marketable investments170,433  241,973  
Accounts receivable, net39,972  37,655  
Prepaid expenses and other current assets13,396  10,656  
Deferred contract acquisition costs14,317  13,014  
Total current assets393,981  381,274  
Property and equipment, net34,940  33,190  
Operating lease right-of-use assets11,034  8,746  
Intangible assets, net14,543  15,533  
Goodwill11,798  11,798  
Other assets3,316  1,184  
Deferred contract acquisition costs — less current portion34,047  30,655  
Total assets$503,659  $482,380  
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities:
Accounts payable$8,367  $10,156  
Accrued and other current liabilities24,738  18,385  
Operating lease liabilities6,087  5,064  
Accrued federal fees1,754  2,303  
Sales tax liabilities1,723  1,885  
Finance lease liabilities2,812  3,518  
Deferred revenue25,632  24,681  
Total current liabilities71,113  65,992  
Convertible senior notes212,924  209,604  
Sales tax liabilities — less current portion843  838  
Operating lease liabilities — less current portion5,438  4,329  
Finance lease liabilities — less current portion286  809  
Other long-term liabilities6,589  4,350  
Total liabilities297,193  285,922  
Stockholders’ equity:
Common stock62  61  
Additional paid-in capital368,260  351,870  
Accumulated other comprehensive income 1,630  576  
Accumulated deficit(163,486) (156,049) 
Total stockholders’ equity206,466  196,458  
Total liabilities and stockholders’ equity$503,659  $482,380  

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FIVE9, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(In thousands, except per share data)
(Unaudited)
Three Months Ended
March 31, 2020March 31, 2019
Revenue$95,088  $74,538  
Cost of revenue40,037  30,851  
Gross profit55,051  43,687  
Operating expenses:
Research and development15,189  10,546  
Sales and marketing30,160  21,701  
General and administrative14,658  11,762  
Total operating expenses60,007  44,009  
Loss from operations(4,956) (322) 
Other income (expense), net:
Interest expense(3,484) (3,396) 
Interest income and other1,072  1,745  
Total other income (expense), net(2,412) (1,651) 
Loss before income taxes(7,368) (1,973) 
Provision for (benefit from) income taxes69  (49) 
Net loss$(7,437) $(1,924) 
Net loss per share:
Basic and diluted$(0.12) $(0.03) 
Shares used in computing net loss per share:
Basic and diluted61,705  59,367  


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FIVE9, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(In thousands)
(Unaudited)
Three Months Ended
March 31, 2020March 31, 2019
Cash flows from operating activities:
Net loss$(7,437) $(1,924) 
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization4,970  3,192  
Amortization of operating lease right-of-use assets1,394  1,010  
Amortization of premium on marketable investments177  (421) 
Provision for doubtful accounts255  14  
Stock-based compensation13,794  8,686  
Gain on sale of convertible note held for investment—  (217) 
Amortization of discount and issuance costs on convertible senior notes3,320  3,079  
Others147  (17) 
Changes in operating assets and liabilities:
Accounts receivable(2,620) (1,046) 
Prepaid expenses and other current assets(2,754) (1,721) 
Deferred contract acquisition costs(4,695) (2,471) 
Other assets(2,132) (7,845) 
Accounts payable(1,121) 552  
Accrued and other current liabilities4,802  7,724  
Accrued federal fees and sales tax liability(707) (425) 
Deferred revenue3,378  416  
Other liabilities(377) 2,604  
Net cash provided by operating activities10,394  11,190  
Cash flows from investing activities:
Purchases of marketable investments(62,339) (34,427) 
Proceeds from maturities of marketable investments134,610  39,497  
Purchases of property and equipment(6,045) (3,985) 
Cash paid to acquire substantially all of the assets of Whendu LLC (100) —  
Proceeds from sale of convertible note held for investment—  217  
Net cash provided by investing activities66,126  1,302  
Cash flows from financing activities:
Proceeds from exercise of common stock options2,596  982  
Payments of finance leases(1,229) (1,894) 
Net cash provided by (used in) financing activities1,367  (912) 
Net increase in cash and cash equivalents77,887  11,580  
Cash and cash equivalents:
Beginning of period77,976  81,912  
End of period$155,863  $93,492  

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FIVE9, INC.
RECONCILIATION OF GAAP GROSS PROFIT TO ADJUSTED GROSS PROFIT
(In thousands, except percentages)
(Unaudited)
Three Months Ended
March 31, 2020March 31, 2019
GAAP gross profit$55,051  $43,687  
GAAP gross margin57.9 %58.6 %
Non-GAAP adjustments:
Depreciation2,850  2,278  
Intangibles amortization1,090  88  
Stock-based compensation1,989  1,229  
Adjusted gross profit$60,980  $47,282  
Adjusted gross margin64.1 %63.4 %


FIVE9, INC.
RECONCILIATION OF GAAP NET LOSS TO ADJUSTED EBITDA
(In thousands, except percentages)
(Unaudited)
Three Months Ended
March 31, 2020March 31, 2019
GAAP net loss$(7,437) $(1,924) 
Non-GAAP adjustments:
Depreciation and amortization4,970  3,192  
Stock-based compensation13,794  8,686  
Interest expense3,484  3,396  
Interest income and other(1,072) (1,745) 
Legal and indemnification fees related to settlement—  292  
Acquisition-related transaction costs329  —  
Provision for (benefit from) income taxes69  (49) 
Adjusted EBITDA$14,137  $11,848  
Adjusted EBITDA as % of revenue14.9 %15.9 %

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FIVE9, INC.
RECONCILIATION OF GAAP OPERATING LOSS TO NON-GAAP OPERATING INCOME
(In thousands)
(Unaudited)
Three Months Ended
March 31, 2020March 31, 2019
Loss from operations$(4,956) $(322) 
Non-GAAP adjustments:
Stock-based compensation13,794  8,686  
Intangibles amortization1,090  88  
Legal and indemnification fees related to settlement—  292  
Acquisition-related transaction costs329  —  
Non-GAAP operating income$10,257  $8,744  

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FIVE9, INC.
RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME
(In thousands, except per share data)
(Unaudited)
Three Months Ended
March 31, 2020March 31, 2019
GAAP net loss$(7,437) $(1,924) 
Non-GAAP adjustments:
Stock-based compensation13,794  8,686  
Intangibles amortization1,090  88  
Amortization of discount and issuance costs on convertible senior notes3,320  3,079  
Legal and indemnification fees related to settlement—  292  
Acquisition-related transaction costs329  —  
Gain on sale of convertible note held for investment—  (217) 
Non-GAAP net income$11,096  $10,004  
GAAP net loss per share:
Basic and diluted$(0.12) $(0.03) 
Non-GAAP net income per share:
Basic$0.18  $0.17  
Diluted$0.17  $0.16  
Shares used in computing GAAP net loss per share:
Basic and diluted61,705  59,367  
Shares used in computing non-GAAP net income per share:
Basic61,705  59,367  
Diluted65,161  62,754  

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FIVE9, INC.
SUMMARY OF STOCK-BASED COMPENSATION, DEPRECIATION AND INTANGIBLES AMORTIZATION
(In thousands)
(Unaudited)
Three Months Ended
March 31, 2020March 31, 2019
Stock-Based CompensationDepreciationIntangibles AmortizationStock-Based CompensationDepreciationIntangibles Amortization
Cost of revenue$1,989  $2,850  $1,090  $1,229  $2,278  $88  
Research and development2,806  465  —  1,470  440  —  
Sales and marketing4,106   —  2,249   —  
General and administrative4,893  563  —  3,738  385  —  
Total$13,794  $3,880  $1,090  $8,686  $3,104  $88  



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FIVE9, INC.
RECONCILIATION OF GAAP NET LOSS TO NON-GAAP NET INCOME – GUIDANCE
(In thousands, except per share data)
(Unaudited)
Three Months EndingYear Ending
June 30, 2020December 31, 2020
LowHighLowHigh
GAAP net loss$(16,692) $(15,692) $(45,438) $(42,438) 
Non-GAAP adjustments:
Stock-based compensation16,300  16,300  62,465  62,465  
Intangibles amortization2,862  2,862  9,604  9,604  
Amortization of discount and issuance costs on convertible senior notes3,290  3,290  13,424  13,424  
One-time integration costs and expenses2,274  2,274  6,479  6,479  
One-time COVID-19 relief bonus for employees1,766  1,766  1,766  1,766  
Income tax expense effects (1)—  —  —  —  
Non-GAAP net income$9,800  $10,800  $48,300  $51,300  
GAAP net loss per share, basic and diluted$(0.27) $(0.25) $(0.72) $(0.67) 
Non-GAAP net income per share:
Basic$0.16  $0.17  $0.77  $0.82  
Diluted$0.15  $0.16  $0.72  $0.76  
Shares used in computing GAAP net loss per share and non-GAAP net income per share:
Basic62,500  62,500  62,900  62,900  
Diluted67,400  67,400  67,500  67,500  

(1)Non-GAAP adjustments do not have an impact on our income tax provision due to past non-GAAP losses.




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Investor Relations Contacts:

Five9, Inc.
Barry Zwarenstein
Chief Financial Officer
925-201-2000 ext. 5959
IR@five9.com

The Blueshirt Group for Five9, Inc.
Lisa Laukkanen
415-217-4967
Lisa@blueshirtgroup.com


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