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Analyst Reports Recognize Five9

January 30, 2018

Contact center as a service provider recognized by Aragon Research, Frost & Sullivan, Gartner and Ovum in 2017

SAN RAMON, Calif.--(BUSINESS WIRE)--Jan. 30, 2018-- Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software for the enterprise contact center market, today highlighted the company’s continued technology and market leadership in 2017.

Five9 was named a Leader in Gartner’s Magic Quadrant for Contact Center as a Service, North America*. Five9 was also named a Hot Vendor by Aragon Research, a leader by Ovum, and included in multiple reports from Frost & Sullivan.

“Five9’s continued efforts to remain at the forefront of innovation and reliability have resulted in an enduring reputation for having one of the broadest contact center as a service offerings in the market,” said Dan Burkland, president of Five9. “We are honored and humbled to receive such industry recognition, which we feel speaks to the strong efforts of the entire Five9 team.”

  • Gartnerpositioned Five9 in the Leaders quadrant in the analyst firm’s Magic Quadrant for Contact Center as a Service, North America.* The October report recognized Five9 for its ability to execute and completeness of vision. For the third consecutive year, the company was positioned highest for its ability to execute.
  • Ovum placed Five9 in the Leader category of the November Ovum Decision Matrix. Five9 received the highest rating of all vendors considered in the recognition category, and a strong rating for its technology and execution.
  • Aragon Research recognized Five9 as a Hot Vendor in digital communications in September. In its report, the firm credited Five9 for its end-to-end platform on which to engage customers and solve problems in real time.
  • Frost & Sullivanincluded Five9 in multiple vendor reports in 2017, including the August Customer Experience-Focused Contact Center Routing in North America overview. In that report, Frost & Sullivan highlighted Five9 functionality, corporate news, upcoming product highlights and customer success.

Click to Tweet: Analyst reports recognize Five9 (@Five9). In the 2017 Aragon Hot Vendor in Digital Communications, the company was named a “hot vendor” among contact center providers.

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*Gartner, “Magic Quadrant for Contact Center as a Service, North America” Drew Kraus, Steve Blood, Daniel O'Connell, Simon Harrison, 18 October 2017.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Five9

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit

Source: Five9, Inc.

Gabrielle Targosz, 925-403-1199
SHIFT Communications for Five9
Leslie Clavin, 415-591-8440