PRESS RELEASES

Date Title and Summary Additional Formats
Toggle Summary Five9 Announces Inaugural Reimagine CX Award Winners
The CX Awards celebrate the achievements of organizations that have transformed their customer experience through the evolution of cloud, digital channels, AI, analytics and empathetic service. SAN RAMON, Calif. --(BUSINESS WIRE)--Sep. 2, 2021-- Five9, Inc.
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Toggle Summary Five9 Survey Finds 30% of Customers Ditched Brands They had Previously Been Loyal to Last Year
More than two-thirds of respondents acknowledge that it’s difficult or time-consuming to access customer support when they need it. SAN RAMON, Calif. --(BUSINESS WIRE)--Sep. 1, 2021-- Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced the results
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Toggle Summary Five9 is now part of the Gartner Peer Insights Customer First Program for Contact Center as a Service
Five9 signals its commitment to listening to its customers and sourcing unbiased customer feedback as it joins the Gartner Customer First Program. SAN RAMON, Calif. --(BUSINESS WIRE)--Aug. 4, 2021-- Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today
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Toggle Summary Five9 Named a Leader in the Aragon Research Globe™ for Conversational AI
Five9 achieved high strength ratings for strategy, performance, and reach. SAN RAMON, Calif. --(BUSINESS WIRE)--Jul. 29, 2021-- Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it has been positioned as a Leader in the first Aragon
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Toggle Summary Five9 Reports Second Quarter Results
Revenue Growth of 44% 50% Growth in LTM Enterprise Subscription Revenue SAN RAMON, Calif. --(BUSINESS WIRE)--Jul. 27, 2021-- Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact center software, today reported results for the second quarter ended June 30, 2021 .
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Toggle Summary New Five9 Study Finds Contact Centers Face Workforce and Technology Gaps as Customer Service Becomes More Complex
Contact center professionals responding to a survey by Five9 and ICMI reported an average agent turnover rate of 58%, noting increased workload was the top reason for attrition. Respondents flagged legacy technology and staffing issues as their top CX obstacles.
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Toggle Summary Five9 Announces Inaugural Reimagine CX Awards to Recognize Organizations Driving Compelling Transformation in the Contact Center and Customer Experience
Winners will be announced at the Five9 2021 CX Summit on September 1 . SAN RAMON, Calif. --(BUSINESS WIRE)--Jul. 26, 2021-- Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it is now accepting nominations for the 2021 Reimagine CX Awards.
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Toggle Summary Zoom to Acquire Five9
The combination of Zoom’s robust communications platform with Five9’s intelligent cloud contact center will enable organizations to reimagine the way they engage with their customers SAN JOSE, Calif. and SAN RAMON, Calif. , July 18, 2021 (GLOBE NEWSWIRE) -- Zoom Video Communications, Inc.
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Toggle Summary Five9 Named a Leader in the 2021 Aragon Research Globe™ for Intelligent Contact Centers
For the fourth consecutive year, Five9 is positioned as a leader and achieved high strength ratings for strategy, performance, and reach SAN RAMON, Calif. --(BUSINESS WIRE)--Jul. 15, 2021-- Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that
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Toggle Summary Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and Agent Coaching
New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce. SAN RAMON, Calif. --(BUSINESS WIRE)--Jul. 14, 2021-- Five9, Inc.
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