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BT and Five9 Expand Partnership to Accelerate Cloud Adoption for Contact Centres Globally
Customers can now access Five9 Intelligent CX Platform embedded with BT’s global voice and data services
BT will now offer the Five9 Intelligent CX Platform to new and existing customers as a managed service to help them fully digitalise their workplace through tighter integration with existing voice, digital channels, unified communications, and customer relationship management (CRM) systems. The integration of the cloud native Five9 Intelligent CX Platform with BT’s secure, expansive and reliable Global Managed Voice platform offers customers an end-to-end managed service, cloud migration expertise and access to BT’s extensive experience and capabilities in managing complex technology environments.
BT customers can now choose from a range of
BT will also offer access to Five9’s artificial intelligence (AI) and automation solutions, including Five9 Intelligent Virtual Agent (IVA), which are embedded in the platform. These solutions can help automate processes and manage routine calls, while automatically providing agents with caller details to improve efficiency.
The expanded partnership builds on an existing agreement between BT and
“It is an honour to continue expanding our partnership with BT to deliver a high quality intelligent CX solution via a BT network-enabled, managed cloud service powered by Five9,” said
BT will be attending the upcoming Five9 CX Summit EMEA hosted in
Notes to editors
About BT’s Managed Contact Centre services
BT offers businesses and organisations in the
BT’s Inbound Contact Global platform supports inbound voice services worldwide, with physical access nodes in over 45 countries, originations from over 180 countries, and terminations to anywhere in the world. Its cloud contact centre services are supported by resilient global Contact Hubs offering a wealth of experience in customer experience transformation. BT’s Inbound Contact platforms serve over 55,000 customers globally, and more than 16 billion minutes of calls per year. Over 65,000 agents use it worldwide.
BT works with an ecosystem of partners including
BT helps customers build secure end-to-end contact centres. It offers applications to protect against the dangers of fraud, all seamlessly integrated with its secure network. It also offers expertise to help customers navigate compliance and regulatory requirements.
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions for orchestrating fluid customer experiences and empowering agents. Our cloud-native, multi-tenant, scalable, reliable and secure platform includes contact center; omni-channel engagement; Workforce Engagement Management; extensibility through more than 1,000 partners; and innovative, practical AI, automation and journey analytics that are embedded as part of the platform.
For more information, visit www.five9.com
BT Group is the UK’s leading provider of fixed and mobile telecommunications and related secure digital products, solutions and services. We also provide managed telecommunications, security and network and IT infrastructure services to customers across 180 countries.
BT Group consists of three customer-facing units: Consumer serves individuals and families in the
For more information, visit www.bt.com/about
*BT Business was formed on