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Five9 and Forrester Research Present Webinar on How Agent Productivity and Cloud-based Software Impact the Bottom Line of Contact Centers
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As customers continue to demand higher quality service interactions, the contact center agent has to step up to the challenge. From self-service to omnichannel solutions, there are a multitude of avenues in which agents can assist in customer interactions. Having the right solution as the driving force behind the contact center enables agents to not only better serve customers, but also improve efficiency and positively impact the bottom line.
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Proficiently Producing Productive People | |
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Attendees of this webinar will learn:
• How to manage increasingly complex customer interactions
• How to efficiently manage multiple channels
• Additional tools that agents should have at their fingertips to better address customer needs
About
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View source version on businesswire.com: http://www.businesswire.com/news/home/20150622005060/en/
Analyst & Media Contacts:
Katie.Bromley@five9.com
or
Five9PR@shiftcomm.com
Source:
News Provided by Acquire Media