Awatramani to lead product vision and strategy in new role as Five9 continues AI innovation in CX

SAN RAMON, Calif.--(BUSINESS WIRE)--Oct. 31, 2024-- Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, today announced the appointment of Ajay Awatramani as Chief Product Officer (CPO). With over 25 years of product experience and a proven track record of driving software innovation, Awatramani will lead Five9’s product strategy and product vision as the company continues to enhance its AI and CX offerings.

"We are thrilled to welcome Ajay to Five9 as Chief Product Officer as we accelerate our next phase of innovation and growth,” said Mike Burkland, Chairman and CEO, Five9. “Ajay’s extensive experience and visionary approach to AI and customer experience will be instrumental as we continue to innovate and to deliver exceptional value to our customers. We remain committed to advancing our strategic vision for AI-elevated CX.”

Awatramani joins Five9 after serving as Chief Product Officer of AI-powered workforce agility platform Cornerstone OnDemand, where he successfully led product strategy and development. Prior to that, Awatramani was Head of Product and GTM – B2B at Adobe, and Vice President, Global Product Management at Marketo. In addition, he has built his career in a variety of product and technical leadership roles in Enterprise SaaS companies, including Oracle and Siebel Systems. Most recently, Awatramani was an Entrepreneur in Residence at Storm Ventures advising on investments in Artificial Intelligence.

“This is a pivotal moment in AI and customer experience, where consumers are demanding more personalized and effortless interactions. I’m excited to lead Five9’s product organization at this stage in the company’s growth,” said Ajay Awatramani, CPO, Five9. “I look forward to partnering with our EVP of product management, Callan Schebella, as we continue to develop AI that not only meets the needs of our customers but also sets new standards for CX.”

In this new role, Awatramani will oversee all aspects of product vision and strategy. This includes the design and implementation of new features and enhancements that align with Five9’s ambition to become the orchestration engine for every interaction across the entire customer journey.

Five9 recently announced Five9 AI Knowledge as the newest addition to the Five9 Genius AI Suite and the four-step Five9 Genius AI process, a strategic approach to deliver business value with AI.

About Five9

The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by 2,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.

For more information, visit www.five9.com.

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Hannah Blackington, Corporate Communications Director, Five9
Press@five9.com

Source: Five9