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Five9 Industry Leading Digital Engagement Up-Levels Enterprises to Provide a Seamless Customer Experience Across Multiple Channels
Five9 Reimagines Omnichannel – Launching 45+ Features to Create More Human Experiences
Five9 Digital Engagement is fully integrated with
“I saw firsthand the evolution and growth of digital messaging as a first-class communication channel while leading the Facebook messenger platform,” said
Five9 Digital Engagement empowers businesses to deliver exceptional digital-first omnichannel experiences for their customers with an advanced set of features that include:
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Seamless, integrated communications across voice, email, SMS, webchat, video, and social messaging apps like Facebook Messenger, Twitter,
WhatsApp , WeChat, and stack channels within a single interaction or elevate interactions. For example, moving from chat to voice. - Omnichannel supervisory monitoring, including live monitoring of chat and email interactions.
- A single unified agent interface for handling all message-based communications regardless of their source.
- Workforce optimization data feeds to enable omnichannel workforce management and quality management processes.
- Chat event integration with Google Analytics.
- Support for third-party chatbots with the ability to escalate chat sessions to live agents along with context of the chatbot interaction.
- Omnichannel integration with CRM systems, including in-house or custom systems, and intelligent routing of Salesforce chats and cases.
“Five9 Digital Engagement is the first omnichannel solution intentionally built to leverage the flexibility of CRM digital channels,” continues Chandrasekaran. “Now enterprises can place their customers at the heart of the business by allowing them to communicate on their own terms – when, where and how they choose. To provide personalized, more human experiences, it is crucial that enterprises interact fluidly with customers across channels.”
“Omnichannel has been table stakes for years, but what was good enough three years ago is passé today,” said
To learn more about Five9 Digital Engagement, click here.
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View source version on businesswire.com: https://www.businesswire.com/news/home/20200512005074/en/
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