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Five9 Launches Five9 Intelligent Virtual Assistant
“We are proud to partner with
In recent weeks, various organizations, from small businesses to Fortune 500 companies, have been experiencing an increase in call volumes in both inbound and outbound communication. Five9 Virtual Assistant can help alleviate this problem by enabling an AI-driven voice assistant to provide a natural conversational response to customer inquiries, such as scheduling appointments, social distancing policy and updating mailing addresses, quickly and efficiently resolving common issues in an empathetic manner.
“Virtual assistants are rapidly becoming a part of everyday life as many people use IVAs, such as Siri or Alexa, to look up information or take specific actions,” said
Five9 Virtual Assistant capabilities include:
- Human-like speech using WaveNet to offer hundreds of different text-to-speech voices across 17 languages.
- Support of the most advanced conversational AI technologies from companies like Google, IBM, and Microsoft.
- No-code/low-code solution to manage conversational data to measure, speed-up and deploy AI models that can be used between Five9 Virtual Assistant, agent assistance and chatbot.
Five9 Virtual Assistant is the latest announcement in Five9’s AI-powered solution suite. AI, like previous generations of technology, is helping businesses accomplish their business objectives. In the contact center, that’s delivering a human experience while controlling costs. To that end, today
“With Five9 Virtual Assistant, agent assistance, as well as support for third party chatbots integrated into Google,
“We believe that AI technologies can be de-mystified by reducing the complexity around machine learning,” continues Chandrasekaran. “Our approach is focused on simplifying the technology so that our customers can easily manage the conversational AI engine without an extensive data-science background or programming skills. Our practical AI solutions include intuitive visual editing and tagging tools that allow contact center admins and analysts to visualize call recordings and manage AI training data easily without any programming background. Additionally, this allows our customers to leverage the work done within Five9 Virtual Assistant in other areas, such as chatbots or even for real-time agent assistance.”
For more information, visit www.five9.com.