Partnership Allows Best-in-Class Solutions to Be Available to Wider
Breadth of Customers
SAN RAMON, Calif.--(BUSINESS WIRE)--
Five9,
Inc. (NASDAQ:FIVN), a leading provider of cloud software for the
enterprise contact center market, announced today that Westcon-Comstor,
a prominent value-added global distributor, has expanded its
distribution agreement to include the award winning solutions from
Five9. This agreement allows Westcon-Comstor to distribute Five9
solutions worldwide, to more than 150 countries.
As of today, Five9 is the only cloud-based contact center technology
vendor available through Westcon-Comstor. The value-added distributor
will be offering the full range of solutions from Five9, which
complements and enhances the existing products currently offered through
the Westcon-Comstor Unified Communications and Collaboration Solutions
Practice.
The Five9 solution delivers everything needed to connect customers to
agents in the channels they prefer, whether it is phone, web, chat,
email, mobile apps, or social media. Five9 provides a full end-to-end
solution with sophisticated management applications such as, supervisor
desktop to monitor and coach agents, real-time and historical reporting,
recording, workforce
management, quality
management, out-of-the-box and custom CRM
integrations.
"Five9 was chosen by Westcon-Comstor for our best-in-class cloud-based
contact center solutions. This partnership will make our products
available to resellers and their customers who are in need of a
reliable, scalable, secure and compliant enterprise grade product," said
Mike Burkland, President and CEO, Five9. "Five9 has been through
tremendous growth over the past several months and this agreement is a
natural next step in our progression."
"Westcon-Comstor is uniquely qualified to deliver and integrate complex
unified communications, network infrastructure, data center and security
solutions. As a value-added distributor, we are focused on creating the
programs and support that accelerate the business of our partners and we
are pleased Five9 has become one of those partners," said Barat Dickman,
vice president and general manager of the Westcon-Comstor Unified
Communications and Collaboration Solutions Practice. "Our UC practice,
supported by technologies like the Five9 cloud-based contact center
solution, helps enable our resellers to receive the most business value
possible."
The Five9 Channel Program
Five9 has established a reseller program focused on Value-Added
Resellers (VARs), brokers, agents, dealers, and distributors servicing
small and large enterprises. The program enables service providers to
accelerate time-to-market with an industry leading cloud contact center
solution versus a traditional premise solution. It also enables
interoperability and integration to existing unified communications
systems and third-party applications, enabling service providers to
extend the value of their solutions.
Five9 VCC features include:
-
Automated Call Distributor (ACD) with skills based routing, voice
self-service (IVR), outbound dialers, and Computer Telephony
Integration (CTI)
-
The Five9 multi-channel solution includes phone, web, chat, email,
mobile, and social channels
-
Five9 Connect is a unique intelligent technology layer that includes
advanced Natural Language Processing (NLP), business rules, routing
engine, and agent assistance tools
-
Sophisticated management applications such as: supervisor applications
to monitor and coach agents, real-time and historical reporting,
recording, quality
management, and workforce management
-
Pre-packaged CRM integrations with Salesforce, Oracle, Microsoft,
NetSuite, and Zendesk as well as custom integrations through our
robust APIs
-
Built on a trusted platform that is reliable, secure, compliant and
scalable
Additional information
Learn more about the latest in agent focused cloud
contact center software from Five9. Learn more about the Partner
Program.
Talk with us @Five9,
LinkedIn,
Facebook,
Blog.
About Five9
Five9 is a leading provider of cloud software for the enterprise contact
center market, bringing the power of the cloud to thousands of customers
and facilitating approximately three billion customer interactions
annually. Since 2001, Five9 has led the cloud revolution in contact
centers, helping organizations transition from legacy premise-based
solutions to the cloud. Five9 provides businesses reliable, secure,
compliant and scalable cloud contact center software designed to create
exceptional customer experiences, increase agent productivity and
deliver tangible business results. For more information visit www.five9.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160628005524/en/
Five9
Gabrielle Targosz, 925-403-1199
Gabrielle.Targosz@five9.com
or
SHIFT
Communications
Katie Halloran, 415-591-8459
Five9PR@shiftcomm.com
Source: Five9, Inc.
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