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Five9 Receives Customer Experience Excellence Award for SoCoCare Social Media Platform
PACE Honors Cloud Software Provider,
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PACE commended
Five9 SoCoCare and Five9 Social combine rich social feeds (from blogs to articles and social network posts) with the ability to reply and direct-message authors all on one, unified platform. A unique technology layer called Five9 Connect powers these social capabilities. Five9 Connect includes an advanced Natural Language Processing (NLP) engine to filter and categorize interactions, eliminate spam and analyze sentiment.
"We are thrilled to be recognized for our innovative social customer
service solutions, and proud to be offering customers the ability to
effectively manage overwhelming social channels. At
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This is the inaugural year for the PACE Customer Experience Excellence awards. Winners were announced during customer service week 2014 and are designed to recognize the best and the brightest in the customer engagement industry.
Five9 Social and Five9 SoCoCare have been consistently honored for outstanding product achievement. Additional recognition includes: TMC Social Business Honoree for Improving Social Media Communication, Communications Solutions Product of the Year, and TMC Labs Innovation Award.
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Analyst & Media Contacts:
Meghan.Hammitt@Five9.com
or
Five9PR@shiftcomm.com
Source:
News Provided by Acquire Media