NEW YORK--(BUSINESS WIRE)-- Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact center software to enterprise and SMB businesses is participating in CRM Evolution. Mayur Andakat, director product and solution marketing at Five9, will be holding a session on how contact center agent experience impacts the customer experience.

Session: Agent Empowerment Drives Greater Customer Experience
Date: Monday, August 17, 2015
Time: 2:15pm - 2:35pm
Location: C104; Marriott Marquis, New York City, New York
Abstract: As customers continue to demand higher quality service interactions, the contact center agent has become the key to this challenge. Whether they are handling sales, service or support interactions, regardless of channel type, agents have the capacity to profoundly impact the customer experience. Having the right solution as the driving force behind the contact center enables agents to not only better serve customers, but also improve efficiency and positively impact the bottom line.

Attendees of this session will learn:

• How to manage increasingly complex customer interactions

• How to efficiently manage multiple channels

• How to simplify all the applications and tools so that agents have everything they need at their fingertips

Visit Five9 at booth number: 309

Participate in the conversation online: @Five9; #CRMevolution

About Five9

Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based solutions to the cloud. Five9 provides businesses secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

All product and company names mentioned are the property of their respective owners.

View source version on businesswire.com: http://www.businesswire.com/news/home/20150817005196/en/

Analyst & Media Contacts:
Five9
Katie Bromley, 925-364-9139
Katie.Bromley@five9.com
or
SHIFT Communications
Katie Halloran, 415-591-8459
Five9PR@shiftcomm.com

Source: Five9, Inc.

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