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Five9 Wins Best in Biz Awards for Enterprise Product of the Year, Support Department of the Year and Executive of the Year
In 2021, enterprise leaders were challenged with managing distributed workforces while simultaneously maintaining relationships with new and existing customers. The Five9 Intelligent Cloud Contact Center addresses the needs of large enterprises, providing digital engagement, analytics, workflow automation, workforce optimization, and practical AI to reimagine their customer experiences. Through reliable, secure, compliant, and scalable technology,
“Five9 has built an industry-leading and differentiated cloud contact center platform that has transformed the way businesses engage with their customers,” said Genefa Murphy, CMO,
The Five9 Customer Success Team (CSM), recognized with a Best in Biz Award for Support Department of the Year, became the “frontline” for helping businesses quickly adapt during the pandemic. Customer success managers and technical account managers helped organizations rapidly transition to work from home environments so they could maintain service levels. The team has achieved a Net Promoter Score (NPS) of +90. NPS measures the loyalty that exists between a company and its customer. An NPS of 70+ or more places you in the list of top customer-centric companies.
Under Trollope’s leadership,
“This year’s nominees for Executive of the Year were truly impressive and showed wide-ranging skills and talent. But what they all had in common was a passion for their work and their ability to guide their companies through a very uncertain year and a half,” said
2021 marked the 11th annual Best in Biz Awards and, following the havoc wreaked by the global pandemic, resoundingly confirmed that American business is back and stronger than ever before. The 11th annual program saw intense competition among more than 700 impressively strong entries from public and private companies of all sizes and spanning all geographic regions and industries in the
For more information, visit www.five9.com.