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Healthcare Service Company Implements Five9 Cloud Contact Center Software to Handle the Annual Processing of Over 600 Million Claim Transactions
Five9 Selected for Oracle CRM Integration, Reliability and Scalability
The company's former contact center solution struggled to scale to the company's accelerating growth in volume of claim transactions. To support millions of transactions each year, the customer required a reliable solution that could integrate with the Oracle CRM solution.
Primary reasons
- Reliability
- Scalability
- Oracle CRM integration
"For those large enterprises supporting millions of transactions, a
reliable and scalable solution is an absolute requirement for their
contact centers. We are proud of our ability to deliver an enterprise
grade solution, as represented on our TRUST site, that was built for the
cloud and continues to support thousands of customers and billions of
transactions every year," said
Five9 TRUSTTM Site:
The
The
Five9 VCC features include:
- Automated Call Distributor (ACD) with skills based routing, voice self-service (IVR), outbound dialers, and Computer Telephony Integration (CTI)
-
The
Five9 multi-channel solution includes phone, web, chat, email, mobile, and social channels - Five9 Connect is a unique intelligent technology layer that includes advanced Natural Language Processing (NLP), business rules, routing engine, and agent assistance tools
- Sophisticated management applications such as: supervisor applications to monitor and coach agents, real-time and historical reporting, recording, quality management, and workforce management
- Pre-packaged CRM integrations with Salesforce, Oracle, Microsoft, NetSuite, and Zendesk as well as custom integrations through our robust APIs
- Built on a trusted platform that is reliable, secure, compliant and scalable
Additional information
Learn more about the Freedom
Release, the latest in agent focused cloud contact center software
from
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About
View source version on businesswire.com: http://www.businesswire.com/news/home/20151207005202/en/
Katie.Bromley@five9.com
or
Five9PR@shiftcomm.com
Source:
News Provided by Acquire Media