Press Releases << Back Why Social Will Be a Key Factor in Customer Care for 2014 January 23, 2014 Why Social Will Be a Key Factor in Customer Care for 2014 6.4 KB Why Social Will Be a Key Factor in Customer Care for 2014http://insights.wired.com/profiles/blogs/why-social-will-be-a-key-factor-in-customer-care-for-2014?xg_source=msg_appr_blogpost#axzz2rFldbJdX