Toggle Summary January 23, 2014
Why Social Will Be a Key Factor in Customer Care for 2014
Why Social Will Be a Key Factor in Customer Care for 2014 http://insights.wired.com/profiles/blogs/why-social-will-be-a-key-factor-in-customer-care-for-2014?xg_source=msg_appr_blogpost#axzz2rFldbJdX
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Toggle Summary January 23, 2014
Five9 SoCoCare Named 2013 TMC Social Business Honoree
Five9 SoCoCare Applauded for Innovation and Improving Social Media Communications in the Contact Center for the 2nd Year in a Row
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Toggle Summary January 15, 2014
Cloud Contact Center Roundup
Cloud Contact Center Roundup http://www.customerzone360.com/features/articles/366787-cloud-contact-center-roundup.htm
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Toggle Summary January 13, 2014
And the winners of the CRM Watchlist 2014 are......
And the winners of the CRM Watchlist 2014 are...... http://www.zdnet.com/and-the-winners-of-the-crm-watchlist-2014-are-7000025097/
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